Hiding Previously send tracking details when mail send for next tracking details
complete
Jeneetta James
Suppose a customer order 3 products. In our case there is a gap between sending the products. We enter tracking id for 1st product at that time mail is going to the customer mail id. After a 2 or 3 month we enter the tracking id of the second product, at that time also mail is going in this mail tracking details of previously send product details is coming like Shipment 1 (out of 2) & Shipment 2 (out of 2)
Here the problem is that this is making confusion for the customer since they have ordered 3 products and it is showing (2 out of 2). Can you please hide the details of previously send product tracking details from the corresponding mail and send the mail as first one, or can you make it as shipment of (2 out of 3) 3 as product count
Gaurav Patel
marked this post as
complete
We’ve completed this feature request.
You can now choose to send only the new tracking details in the shipment email, so previous shipments will no longer appear and confuse customers.
Please update to the latest version and enable this option in the settings.
Gaurav Patel
marked this post as
under review